- Find your answer
Here are the most common things people want to know before working with us.
Q. What makes your agency different from others?
We’re small enough to care and experienced enough to deliver. You won’t get passed around — you’ll deal with real people who know your project inside-out.
Q. Do you work with international clients?
Absolutely. While we’re UK-based, we’ve worked with clients across Europe, the US, and beyond.
Q. How long does a typical project take?
Most websites take 4–6 weeks, depending on the complexity. Larger projects like eCommerce or custom builds may take longer.
Q. Is everything done in-house?
Yes, all our work is handled by our team. We don’t outsource design or development.
Q. Do you offer custom packages?
Yes — every project is tailored. We don’t force clients into rigid pricing tiers that don’t fit.
Q. Do you have remote positions available?
Yes — we support remote and hybrid roles, depending on the position.
Q. How can I apply for a job at your agency?
Just visit our Careers page or send your CV and portfolio to [email protected].
Q. What kind of people do you hire?
We’re looking for passionate, reliable creatives — designers, developers, and strategists who get things done.
Q. Do you hire freelancers?
Occasionally — especially for overflow or niche projects. Feel free to send us your portfolio.
Q. Is prior agency experience required?
Not always — we care more about skill and attitude than where you’ve worked.
Q. What’s the process for starting a new project?
We begin with a quick discovery call, followed by a proposal and timeline. Once approved, we get to work.
Q. Will I be involved during the design process?
Definitely. We provide previews, get your input, and collaborate every step of the way.
Q. What platforms do you build on?
Mostly WordPress and Shopify — but we also do custom development when needed.
Q. Do you provide content or do I need to write it?
We can help with content, but you’re welcome to provide your own. We also offer full copywriting services.
Q. Can I request changes once the project is done?
Yes — we include a post-launch revision window and offer ongoing support packages.
Q. What kind of support do you offer post-launch?
We offer monthly care plans that include updates, backups, and security monitoring.
Q. Can you fix a website built by someone else?
Most of the time, yes — we’ll audit it first and let you know what’s possible.
Q. Do you offer emergency support?
We do. Priority response is included in certain care plans or available on a per-incident basis.
Q. What’s included in your maintenance packages?
Regular updates, uptime monitoring, security checks, speed optimisation, and more.
Q. How do I get in touch if there’s an issue?
Just email [email protected] or use our client portal. We usually respond within a few hours.
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