Last updated: 23 July 2026

1. About This Privacy Policy

This Privacy Policy explains how CodingPie Ltd collects, uses, stores and protects your personal information when you:

• Visit codingpie.io
• Contact us or request a quote
• Use our services
• Subscribe to marketing communications
• Apply to work with us
• Otherwise interact with our business

CodingPie Ltd, trading as CodingPie, is the data controller for the personal information covered by this policy. This means we decide how and why that information is used.

Company name: CodingPie Ltd
Company number: 16605055
Email: hello@codingpie.io
Telephone: 0161 554 0293
Website: https://codingpie.io/

When we design, build, host, maintain or support a website for a client, we may process personal information belonging to that client’s customers, employees or website users.

In these circumstances, the client is normally the data controller, while CodingPie acts as the data processor. The client’s own privacy policy should explain how that information is collected and used.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Identity and contact details: Your name, business name, job title, email address, telephone number and postal address.
• Enquiry and project details: Information submitted through forms, emails, telephone calls, meetings, questionnaires and project briefs.
• Client and service information: Contracts, proposals, support requests, project communications, website credentials and technical access details provided to help us deliver our services.
• Transaction information: Invoices, payment status and billing details. Card payments may be handled by an external payment provider, and we do not normally receive or store complete card details.
• Website and technical information: Your IP address, browser, device, operating system, pages viewed, referral source, approximate location, cookie identifiers and website interaction data.
• Marketing information: Your communication preferences and information about how you interact with our emails.
• Recruitment information: Your CV, employment history, portfolio, qualifications, contact details, interview notes and any other information you provide when applying for a role.
• Correspondence and feedback: Reviews, testimonials, survey responses and records of our communications with you.

We do not normally ask for special category information, such as information about your health, ethnicity, religion or biometric data.

Please do not send this type of information unless it is necessary for a specific reason, such as requesting a reasonable adjustment during recruitment.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you complete a form, contact us, request a quote, become a client, subscribe, apply for a role or communicate with us.
• Automatically when you use our website, through cookies, server logs and similar technologies.
• From clients, referral partners and suppliers where this is necessary to discuss or deliver a project.
• From publicly available sources, including business websites, professional profiles, Companies House records and social media pages.

4. How and Why We Use Your Information

We only use personal information where we have a valid lawful basis under UK data protection law.

Enquiries and Quotations

We use your contact and enquiry details to:

• Respond to your questions
• Understand your requirements
• Arrange consultations
• Prepare proposals and quotations

Our lawful basis is taking steps at your request before entering into a contract. For business enquiries, we may also rely on our legitimate interest in responding to potential clients and developing our business.

Providing Our Services

We use client, project, access and communication information to design, develop, host, maintain and support websites and related digital services.

Our lawful basis is performing our contract with you.

Where you act on behalf of a company or organisation, we may rely on our legitimate interest in managing that business relationship and delivering the agreed services.

Client Management and Support

We use personal information to:

• Manage projects
• Provide progress updates
• Respond to support requests
• Maintain business records
• Improve our services

Our lawful bases are performing our contract and our legitimate interest in operating an effective and reliable business.

Payments, Accounting and Legal Records

We use billing and transaction information to:

• Issue invoices
• Record and process payments
• Maintain financial accounts
• Prevent fraud
• Meet our tax and legal obligations

Our lawful bases are performing our contract, complying with legal obligations and protecting our legitimate business interests.

Website Operation, Security and Improvement

We use technical information to:

• Operate our website
• Protect our website and forms
• Diagnose technical problems
• Prevent fraud or misuse
• Understand and improve website performance

We rely on our legitimate interests for essential security and website administration.

Where consent is required for analytics, advertising or other non-essential technologies, we rely on your consent.

Marketing

We may use your contact details and communication preferences to send relevant:

• Business news
• Service information
• Digital insights
• Offers and promotions

We rely on your consent where required.

In limited business-to-business situations, we may rely on legitimate interests where the law permits this and our communication is relevant and proportionate.

You can unsubscribe from marketing communications at any time.

Testimonials, Reviews and Portfolio Content

We may display project details, business names, logos, testimonials or case studies to show examples of our work.

We will obtain permission before publishing a testimonial or identifying an individual.

Depending on the content and circumstances, our lawful basis will be your consent or our legitimate interest in promoting our services.

Recruitment

We use application information to:

• Assess candidates
• Review qualifications and experience
• Arrange interviews
• Communicate decisions
• Meet our legal obligations

Our lawful bases are taking steps before a possible employment contract, our legitimate interest in recruiting suitable people and complying with legal obligations.

Legal Claims and Business Protection

We may use relevant information to:

• Establish, exercise or defend legal claims
• Enforce our agreements
• Manage disputes and complaints
• Protect our rights, clients, systems and users

Our lawful bases are our legitimate interests and compliance with legal obligations.

5. If You Do Not Provide Information

You do not need to provide personal information simply to browse our website.

However, if certain information is required to respond to an enquiry, prepare a quotation, enter into a contract or deliver a service, we may be unable to proceed without it.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate correctly
• Remember your preferences
• Protect forms and website systems
• Understand how visitors use the website
• Measure website and marketing performance

Strictly necessary cookies may operate without consent where permitted by law because they are required to provide a service you request or keep the website functioning securely.

Analytics, advertising and other non-essential cookies will only be used according to your cookie choices and applicable law.

If Google Analytics or another analytics service is enabled through your cookie settings, it may collect information about your device, approximate location and use of our website. We use this information to understand overall website performance rather than to identify you directly.

You can accept, reject or change your optional cookie choices through the cookie controls available on our website.

You can also manage cookies through your browser settings. However, disabling essential cookies may affect how the website works.

Our cookie banner or separate Cookie Policy provides further information about the cookies we use, including their purposes, providers and durations.

7. Who We Share Information With

Where necessary, we may share personal information with:

• Website hosting, cloud storage, email, communications, analytics, security, backup, customer management and project management providers
• Payment providers, banks, accountants, bookkeepers and professional advisers
• Employees, contractors and specialist suppliers who help us deliver an agreed service
• Government bodies, regulators, courts, law enforcement agencies or other authorities where disclosure is legally required
• A prospective buyer, investor or professional adviser if CodingPie is involved in a genuine sale, merger, restructuring or transfer of business

Employees, contractors and suppliers who access personal information are expected to follow appropriate confidentiality and data protection requirements.

We do not sell or rent your personal information.

Where a service provider processes personal information for us, we require them to protect that information and use it only for the agreed purpose.

Some third-party services, such as payment platforms or external websites, may act as separate data controllers under their own privacy policies.

8. International Transfers

Some of our service providers may store or process personal information outside the United Kingdom.

When personal information is transferred internationally, we use safeguards required under UK data protection law. Depending on the circumstances, these may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved standard contractual clauses
• Another legally recognised safeguard

You can contact us if you would like more information about the safeguards relevant to your personal information.

9. How Long We Keep Personal Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected. This includes meeting legal, accounting, security and dispute-resolution requirements.

Our usual retention periods are:

• General enquiries and quotations: Up to 24 months after the last meaningful contact if the enquiry does not become a project.
• Client contracts and project records: For the duration of the business relationship and normally six years afterwards.
• Invoices, payments and accounting records: Normally six years after the relevant financial period, or longer where required by law.
• Marketing information: Until you unsubscribe, withdraw your consent or the information is no longer useful. We may retain minimal information on a suppression list to ensure we respect your opt-out.
• Unsuccessful job applications: Normally six months after the recruitment process ends, unless you agree that we may retain the information for longer.
• Website security logs: Normally up to 12 months, unless they are required to investigate an incident or legal claim.
• Analytics information: According to the settings and retention periods described in our cookie information and the relevant provider’s controls.

We may keep information for longer where required by a dispute, investigation or legal obligation.

When information is no longer required, we delete it securely or anonymise it so that it can no longer identify you.

10. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Alteration
• Accidental or unlawful disclosure

These measures may include:

• Access controls
• Secure passwords
• Encryption where appropriate
• Secure backups
• Security monitoring
• Software updates
• Restricting access based on business need

No internet-based service is completely risk-free. However, we regularly review our safeguards and take reasonable steps to protect the information entrusted to us.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access: Ask for a copy of the personal information we hold about you.
• Request correction: Ask us to correct inaccurate or incomplete information.
• Request deletion: Ask us to delete your personal information.
• Request restriction: Ask us to restrict how we use your information.
• Object to processing: Object to processing based on legitimate interests or direct marketing.
• Request data portability: Receive certain information in a portable, machine-readable format.
• Withdraw consent: Withdraw your consent at any time where we rely on consent.
• Make a complaint: Complain to the Information Commissioner’s Office.

Withdrawing consent does not affect any processing that took place before your consent was withdrawn.

Some rights are subject to legal conditions and exceptions.

To exercise any of these rights, email hello@codingpie.io.

We may need to confirm your identity before responding to your request. We normally respond within one month and do not charge a fee.

The law allows us to charge a reasonable fee or refuse a request in limited circumstances where it is manifestly unfounded or excessive.

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

12. Marketing Choices

You can stop receiving marketing emails at any time by:

• Selecting the unsubscribe link in the email
• Contacting us at hello@codingpie.io

Stopping marketing communications will not prevent us from sending essential project, service, billing or legal communications.

13. Children’s Information

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

14. Links to Other Websites

Our website may contain links to websites, platforms or services operated by other organisations.

We are not responsible for the content or privacy practices of external websites. You should read their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this page, and the date shown at the top will confirm when it was last updated.

If a change significantly affects how we use your personal information, we will provide additional notice where appropriate.

16. Contact Us and Complaints

For privacy questions, requests or complaints, contact:

Email: hello@codingpie.io
Telephone: 0161 554 0293